Frequently Asked Questions
Everything you need to know about your fuel for the day.
What is the shelf life of Jimmy Joy products?
Our Plenny Shakes and Bars typically have a shelf life of 12 months from the production date. Once opened, we recommend consuming the product within 6 months, provided it is stored in a cool, dry place.
How do I prepare a Plenny Shake?
It is simple: fill your shaker with 300ml of water, add two scoops of Plenny Shake powder, and shake vigorously for 20 seconds. You can adjust the water amount to reach your preferred consistency.
Where do you ship and how much does it cost?
We ship worldwide. Shipping is free for orders over a certain threshold depending on your location. Standard delivery usually takes 3-5 business days within the EU and 5-10 business days for the rest of the world.
Are Jimmy Joy products vegan and nut-free?
Yes, all our Plenny products are 100% vegan. While we do not use nuts as an ingredient in most recipes, our products are manufactured in a facility that handles nuts, so we cannot guarantee they are 100% trace-free.
Can I return my order if I am not satisfied?
We offer a 30-day return policy for unopened and undamaged pouches or boxes. If you are a first-time customer and don't like the taste, please contact our support team to discuss our satisfaction guarantee.
How do I manage or cancel my subscription?
You can easily manage, pause, or cancel your subscription at any time through your personal account dashboard. There are no hidden fees or minimum commitments.